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What is My 3

Customer Care

My 3

Manage your account with My 3

Managing your 3 account is easier than ever with My 3.

Whether you're logging in online or from your 3 mobile, you'll find all the convenient and secure features you love plus some great new additions.

Check your account balance & payments
View & download bills from the last 12 months
Register to get your 3 bills via email
Update your address and personal details
Update your international Calling, Overseas Roaming & Premium Number status.

My 3 for your Prepaid Mobile

Check your remaining Prepaid credit and Free Talk
View your remaining allowance
View itemised spend for the last 7 days
Recharge using a voucher or credit card
Check your recharge history
Set up auto-recharge
Update your address and personal details
Update your international calling status.

My 3 for your mobile

Check your account balance & payments
View & download bills from the last 12 months
Set up & manage Direct Debit payments
Compare and choose your new rate plan
Register to get your 3 bills via email
Download a proof of purchase for your 3 products
Update our address and personal details
Update your Ineternational Calling, Overseas Roaming & Premium Number Status

My 3 for your Prepaid Mobile Broadband

Check your remaining Prepaid allowance
Recharge using a voucher or credit card
Check your recharge history
Get up auto-recharge
Update your address and personal details

My 3 for your Mobile Broadband

View your account details & Mobile Broadband service information
Check your usage and spend since your last bill
View and download up to 12 months of bills and payments
Choose the data plan best suited to your needs
Set up or update your direct debit
Change your eBilling address
Update your address and personal details

My 3 FAQ

How do I register?

You can register by logging onto New to My 3 > Register.
What if I have forgotten my password?

Try to keep your password in a secure place, however if you have misplaced it or forgotten it, click on the 'Forgotten Password' link. You will have to enter your username and account PIN for security reasons before you are allowed to reset your password.
What if I have multiple services on my account, can I view each service details?

Only the account holder can view all services. The persons nominated with a service can view their own account but not make any changes.
If I sign up for an Mobile Internet Pack on my mobile, can I view this information on My 3?

When you sign up for an Mobile Internet Pack, all your details will appear on My 3, including pricing.
How do I change my billing address details?

Login to My 3, click on account tab above. Click on billing address on the tab above and then re-enter your new email or postal address.
How do I set up direct debit?

Login to My 3 and click on set up Direct Debit under the 'Total due' box.
Where can I check my free units? (MBB + voice customers)

Login to My 3 and click on Expand next to the Mobile Number associated with the Mobile or Mobile Broadband service.
Can I cancel my subscriptions on my 3 online?

Not online, you can however do it on your 3 Mobile by logging on to Planet 3 --> Mine --> More my account --> My subscription OR by call 3 Care on 13 33 20.
Can I get an itemized spend on my 3 online?

This can be viewed on your bill every month. Prepaid customers can view their itemized spend real time.
Can I make a payment on my 3 online?

Not online, payments can be made by calling 13 33 20.