Three.com.au

What if my mobile/sim card (USIM) has been lost/stolen?

If your mobile/sim card has been lost/stolen you must immediately contact 3 Care on 133 320 to suspend your services. Failure to do so may leave your mobile/sim card in risk of being used by another person. Once your account has been suspended, the account cannot be accessed until the suspension has been reversed. Your account will remain inactive till you request for activation again.

Where can I go to obtain my new sim card?

In the case where the sim card has been lost/stolen, you will need to visit a store for a new sim card, which will be activated with the same number of your account.

What are my options for a new mobile?

Find out more here or please visit a store or call 3 Care on 133 320.

Important information:

• Maximum amount of mobiles per number on the account is two. If you have two mobiles on your account already, you must pay out at least one mobile before being able to proceed with an upgrade.
• If your account is in collections you will not be able to upgrade until the account is paid. Please ensure you allow three working days for your payment to process if not paying by credit card.