Three.com.au

Need help with your mobile? Get it fixed in a flash! Choose the way that works best for you!

1. Firstly you should try the Online Troubleshooting FAQ. Your problem may be simple to fix!
2. If you still can't solve your issue - Contact 3 Care on 133 320
3. Problem still persisting? Visit a 3 Service Centre.
4. Get some advice from knowledgable staff. Find a store.

Repair form
For customers who need their handset repaired but cannot get to a store, please download this form and take it along with your handset to the service center.
> Download

Step 1: Call in mobile for fault evaluation.

While you wait feel free internet access, and account services such as:

• Billing enquiries
• Mobile phoneand Mobile Broadband demonstrations
• Upgrade options

Step 2: Repaired mobile returned to customer.

Step 1: Call in mobile for fault evaluation.
Step 2: Mobile logged & Service Requisition number issued.
Step 3: Mobile sent to 3 Service Centre.(Loan phone issued).
Step 4: Repaired mobile arrives back at 3 Store. Customer notified.
Step 5: Repaired mobile returned to customer at 3 Store. (Loan phone returned)

*Subject to manufacturers parts being available. 3 Service do not repair certain handset manufacturers. In such cases your repair time may vary.

• We aim to repair your handset within 1 day* when you visit '3 Service'
• We aim to repair your handset within 1 week* when you drop off your handset to a '3 Store'

What do I need to bring?

• A copy of your "Proof of Purchase" ( Contact 3 Care on 133 320 or simply login to My3 Online to get a copy) or your contract.
• Your mobile phone and any accessories that relate to the fault of your mobile.

Do I need to do anything before I come in?

Yes, you will need to backup the following:

• Phone numbers
• Videos
• Music files
• Images/photos

All content will be erased from your phone.

How long will it take?

• Our aim is to repair your mobile in 1 day* at 3 Service.
• You can drop it off at your local 3 Store and we'll aim to repair it within 1 week.
• To keep you connected we'll even lend you a mobile phone whilst your handset is in repairs.^

*3 Service do not repair certain handset manufacturers. In such cases your repair time may vary from above.
^Loan handsets are subject to availability and do not apply to pre-paid customers.