3 is committed to giving consideration and assistance to customers who are experiencing financial hardship. 3 has developed a financial hardship policy that outlines what financial hardship is and how we can assist those customers who are experiencing financial hardship.
Financial hardship involves an inability, rather than unwillingness, to pay invoices. Financial hardship can result from a number of unforeseen factors including loss of employment, family breakdown, illness or death of a family member and involves a temporary increase in financial commitments.
For customers suffering financial hardship, 3 may be able to assist in a range of ways, including by entering into a payment arrangements, temporarily restricting access to certain services, delaying the cancellation of a 3 account or the forwarding of customer’s details to a credit reporting agency, or postponing listing personal details on a credit database that may make it difficult for customers to obtain credit in the future. 3 may require supporting documentation in relation to a customer’s situation.
> Download application form (PDF)
For further information please call 136 171 during business hours. Application forms should be sent to the Financial Hardship team: