What is Spam?
Spam is the common term for unsolicited electronic messages. In other words one or more unwanted commercial electronic messages that does not include accurate sender information or does not include a functional unsubscribe facility.
The Spam Act 2003 (the Act) makes it an offence to send unwanted (ie unsolicited) commercial electronic messages. Electronic messages include the following:
What penalties apply to those who send Spam?
Businesses and individuals in breach of the Act may be subject to financial penalties of up $1.1 million per day. If you use your Vodafone Hutchison Australia Pty Limited (“3”) service to send or assist in the sending of Spam you may have your service suspended and/or account terminated as well as face penalties under the SPAM Act.
How does 3 help minimise my exposure to Spam?
As part of our Spam reduction strategy 3 uses a commercial Spam filtering product that is updated every 15 minutes with the latest Spam definitions from our commercial provider. The Spam filter scans all emails as the server receives it for potential problems. This filter sorts your incoming email messages and assigns them to the user's Spam folder, if it believes the email to be Spam. This may result in the loss of some legitimate electronic messages. 3 does not currently charge for the provision of this Spam filter.
How can I minimise my exposure to Spam?
Spammers use tools to collect contact details such as email addresses from the Internet so when online it is best to avoid giving out your email address or any other contact information, unless you are confident you are in a secure environment.
Only open attachments if you know what they contain or who has sent them to you. Otherwise, it is safest to delete the message immediately.
You also may wish to purchase or obtain a spam filtering program to assist you to reduce your exposure to spam.
How do I opt out of marketing messages?
3 gives customers a choice of receiving its marketing messages, or opting out. To opt out of receiving marketing messages from 3 contact 13 33 20
For general enquiries
3 does not currently charge for receiving reports or complaints about Spam.
You can get further information about Spam from the following organisations:
What should I do if I think I have received Spam?
Do not respond to the sender if the source seems dubious, the best thing to do is to delete the message without opening it.
Contact the business directly to make a complaint - if you have already opened the message and you are unsure whether the source is authentic, check for accurate sender information. If the Spam advertises a legitimate Australian business, you may wish to contact the business directly by telephone or in writing to make a complaint and request that they do not send you any more messages.
Reporting Spam and Complaints
Report Spam and critical Spam issues including denial of service attacks to us directly. You can make your complaint by phone, email, in person or by fax.
See below for contact details.
By Phone: 13 33 20 (+61 13 33 20 if outside Australia)
By Email: > Email us here
By Fax: (03) 62103362 (+61 3 6210 3362 if outside Australia)
Write to us:
PO Box 202
Spring Hill QLD 4004
In person: > Visit a 3 Store near you
View our Complaints Policy for more information about the reporting process. We will acknowledge the receipt of your spam complaint.
If you have a complaint about compliance with the Internet industry Spam Code of Practice by a service provider, you should contact ACMA.
Further information about our complaints process can be found on our Complaints and Compliments Page.
Once a complaint is referred to ACMA by a user, ACMA may choose to escalation that complaint to the IIA or TIO under section 514 of the Telecommunications Act.
You can also report or lodge complaints regarding Spam to the following organisations:
Reporting Spam received from other service providers
Where you receive spam from another service provider that you can identify, contact that other service provider (Mobile carriers or ISPs) via the relevant contact details on their website and raise your complaint directly with them.