In August, 3 customers' service(s) will start using the Vodafone network. They will continue to benefit from roaming onto the Telstra network.
Many of our mobile broadband customers (modem and tablet) will need to adjust the settings on their modem or tablet to connect to the Vodafone network. To check if you need to change your device's settings and how to make these changes, click here.
There will be no changes to a 3 customers' plan, bill, or the way they recharge. What's more, customers can keep using Planet 3, My 3 and any existing 3 services.
We want to give all our 3 customers the best possible network experience and we've been investing heavily in the Vodafone network over the past 18 months in preparation for this change. By focusing our investment on a single network, we want to deliver to all our customers a better service now and into the future.
From August 9 we will start welcoming our 3 customers over to the Vodafone network on a state-by-state basis, starting with South Australia. By focusing our investment on a single network, we want to deliver all our customers a better service now and into the future.
Customers who were provided with a handset as part of a plan or purchased outright from 3 should be unaffected. Many of our mobile broadband customers (modem and tablet) will need to adjust the settings on their modem or tablet to connect to the Vodafone network. To check if you need to change your device's settings and how to make these changes, click here.
Customers will continue to see the 3 network symbol on their device where reception levels are displayed.
3 customers will continue to use Telstra for roaming in outer metropolitan and regional areas where Vodafone coverage isn't available. Customers will know when they are in one of these areas when they see "roaming" where the reception bars are. Roaming charges have not changed. We advise customers to check their plan details for more information regarding any charges that may apply when roaming.
It is expected that the majority of 3 customers will get a similar or improved network experience as a result of the significant investment we have been making in the Vodafone network. Rest assured, we will be monitoring the performance of the network very closely to ensure we identify and resolve any network impacts as quickly as possible. If however you experience any impact to your service, please contact us.
Call us on 1300 100 616, email us on network.changes@three.com.au, or drop into your nearest store.
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