International roaming is a service offered that allows you to use your mobile overseas. This is available as a result of international agreements between mobile carriers. International Roaming is not the same as IDD calls. International calls or IDD calls are calls made from Australia to a destination overseas. International roaming calls are calls made when you are using your mobile phone from overseas.

• Check which country you are travelling to and the rates applicable via three.com.au/pricing
• Activate international roaming via My 3 or by contacting 3 Care on 133320 before you leave.
• Check if you can use your mobile in the country you are visiting. Some networks use different frequencies.

You can check which countries you can roam in and view a list of international roaming charges by going to three.com.au/pricing

There are four different frequency bands used by GSM mobile phone networks around the world: 900 MHz, 1800 MHz, 1900 MHz and 850 MHz.

• Single / Dual band (GSM)
  Most European GSM networks use 900MHz and 1800MHz frequencies and for this reason the majority of Australian handsets fall into the category of being dual band i.e. 900MHz & 1800MHz compatible. Check your handset user manual to find out which frequencies your handset operates on.
• Tri-band (GSM)
  Some networks in regions such as the USA, Canada, the Caribbean and South America use the 1900MHz frequency. To use these networks you will require what is called a tri band handset. This handset allows you to use not only the 900MHz and 1800MHz frequencies but also the 1900MHz frequency. Check your handset user manual to find out if your handset is tri-band and can operate on the 1900MHz frequency.
• Quad-band (GSM)
  Networks that operate on the 850MHz frequency are not common however some Southern and Central American networks do use this 'band'. Few handsets on the market today are 'Quad' Band and enable access to 850MHz networks. . Check your handset user manual to find out if your handset is tri-band and can operate on the 850MHz frequency.
• 3G
  To use a 3G network, you require a handset that operates on 3G (UMTS) technologies. Compatible handsets include the Vodafone/3 range of 3G handsets.

International roaming is not included in any of 3's Plans of Caps. International roaming charges apply to usage including receiving or making calls, sending SMS/MMS and accessing the internet including emails (if applicable). Charges vary by zone and are significantly higher than usage made from Australia. For the latest rates, go to three.com.au/pricing

A very large number of countries are available for 3 post paid international roaming. These have been split into 4 zones with different rates per zone (plus a 40c flagfall per call). These rates are charged in 30 second increments, with a 30 second minimum duration. Please enter the country you are calling from and the country you are calling to in the drop down box provided on www.three.com.au/pricing. You will be provided with the rate applicable for you.

Unfortunately, 3 Prepaid doesn't currently support international roaming.

This service allows Postpaid customers on 3 who roam on our 3 networks in the UK, Hong Kong, Italy, Sweden, Austria, Denmark and Ireland, to keep in touch the less expensive way!

• FREE incoming standard calls and standard messages to your 3 mobile
• Make standard voice and video calls and send standard SMS at rates similar to what you pay at home
• Get a fantastic data rate of 50¢ per MB (charged per KB) so you can check your email or surf the web.

There are also select countries where you can roam at 3 like Home rates on the participating Vodafone networks. See table below. Make sure you manually select the 3 or Vodafone networks in our partner countries otherwise you will be charged at the normal roaming rates for the Zone you are in at the time of making the call. You can generally select the network by choosing Settings / Network from the Menu on your handset or on My 3 Online. 3 Like Home rates apply to these countries and associated 3/ Vodafone networks:

Find out more about 3 Like Home rates and the applicable Terms and Conditions on three.com.au/pricing

*3 like Home only applies to standard voice and video calls, standard SMS & MMS, and Mobile Internet and Mobile Broadband data use. Make sure your mobile shows a "3" or "Vodafone" on the display (you might have to manually set your mobile to a 3 or Vodafone network)

If you are visiting a 3 Like Home country and using a participating 3 or Vodafone network then you will not be charged for receiving calls. You will be charged to receive calls if you roam on other networks or if you are not in a 3 Like Home country (as per the Zone charge applicable for that country).

Checking voicemail overseas will be charged the same rate as a standard voice call in the zone that your destination is in (plus a 40c flagfall). To check your zone rates, please visit three.com.au/pricing

When you send a standard SMS, you will be charged the standard international or national SMS rate as per your current plan plus a flat fee according to the zone you're in. For example, if you are sending a standard text SMS to Australia, you will be charged the standard national SMS rate as per your current plan plus a flat fee for SMS according to the zone you're in. If you are sending a standard SMS to any other country including the country you're in, you will be charged the standard international SMS rate as per your current plan plus a flat fee for SMS according to the zone you're in. Go to three.com.au/pricing for the applicable flat roaming fees for SMS' per Zone.

When you send an standard MMS, you will be charged the standard international or national MMS rate as per your current plan. On top of this, data surcharge determined by the size of the MMS and which Zone you are in at the time will be charged to you. For example, if you are sending a standard MMS to Australia, you will be charged the standard national MMS rate as per your current plan plus the applicable data rate per MB according to the zone you're in. Data will be charged on a per KB basis. If you are sending a standard MMS to any other country including the country you're in, you will be charged the standard international MMS rate as per your current plan plus the applicable data rate per MB according to the zone you're in. Data will be charged on a per KB basis. Go to three.com.au/pricing for applicable roaming data rates per Zone.

You may not see the roaming charges on your bill right away, it can take upto three (3) months for the roaming charges to be reflected on your bill.

Data roaming when overseas is charged at a premium and is charged at the international data roaming rate. Refer to the charge applicable your country of travel on three.com.au/pricing. The rates are on a per MB basis, charged in 1 KB increments. Data charges when used overseas are excluded from your cap.

GPRS is 2G technology which is the main technology used for MMS, sound clips and access to email and internet at slower connection speeds. 3G is third generation wireless technology which allows users to access the internet at generally faster speeds (subject to network availability, individual handset capabilities and limitations of overseas networks). GPRS and 3G are categorised as data capability and are both charged at the same data usage rates.

Mobile Internet availability and performance is dependent on the network availability, individual device capabilities and limitations of overseas networks (amongst other things). Remember, using your mobile as a modem, browsing Mobile Internet and Planet 3, sending or receiving emails, using applications such as Google Maps™ and Skype, or subscriptions to RSS feeds will all incur premium roaming data charges. Refer to Data Roaming webpage for coverage and pricing information.

three.com.au/pricing

Yes, but Mobile Broadband availability and performance is dependent on network availability, individual device capabilities and limitations of overseas networks (among other things). Also remember, using your modem overseas to access the Internet will incur premium roaming data charges. Refer to Data Roaming webpage for coverage and pricing information.

three.com.au/pricing

Before you depart you will need to activate international roaming on your account. To do this, please call 3 Care on 133 320. You will also need to change the connection type settings in the connection manager to be able to connect to the Internet. Please refer to your modem starter guide for more details.

Planet 3 is not designed to work when you are roaming internationally, so we advise you don't attempt to connect to Planet 3 until you return home. If you do connect, you will incur the same international data charges as Mobile Internet sites when outside of Australia.

No – these services are for use within Australia only and are not available when international roaming. All services are subject to network availability, individual device capabilities and limitations of overseas networks. Some services such as video calling may not be available while roaming in some countries. Vodafone Hutchison Australia Pty Limited ABN 76 096 304 620

When you arrive at your destination, your mobile should automatically start searching for a network and display one of the local networks available. If this doesn't happen, you can search for a network manually instead (check your handset guide).

• Turn your phone on
• Go to the 'settings' menu on your phone
• Choose 'phone settings'
• Pick a network.

Please note that you will only be able to send SMS or MMS in countries/destinations where this function is supported by the overseas operator's network. Sending: Country code + Network code + mobile number Eg. +85 760 6815555 Receiving: When a local person wants to send you an SMS or MMS, they will need to Dial your number with the +61 in front: leaving out the leading '0'.

If your mobile gets lost or stolen, call Customer Care (available 24/7) asap on +61290348081 (roaming charges will apply and these charges will not be included in your Cap or Plan monthly value). 3 is not liable for any usage charges for lost or stolen phones.

International roaming calling charges apply for usage of the above services while overseas (this includes calls to Customer Care). These are not included in your Cap or Plan. Go to three.com.au/pricing for full rates and charges.

Charges for the calls made when overseas will not appear immediately and may not appear on your account for up to 2-3 days. This depends on the length of time abroad and network used. Note: My 3 will only show the total amount of your call charges, it will not be itemised to show individual roaming calls. Please refer to your bill if more detail is required.

If you're roaming overseas and unable to make or receive calls, please check and action the following:

• Check that you have activated international roaming (only available for post paid customers) by calling Customer Care (133 320 or if you're overseas call +61290348081) or if you have an existing My 3 account, go to my.three.com.au
• Your phone needs to be compatible with the country of destination's GSM frequencies.
  - Tri-band handset required for the USA, Canada, the Caribbean and South America.
  - Quad band handset required for some Southern and Central American countries.
  - 3G handset required for Japan and South Korea.
• If in doubt, contact Customer Care on 133 320 or if you're overseas call +61290348081 (roaming charges will apply and these charges will not be included in your Cap or Plan monthly value).

Yes. Voicemail can be activated using My 3.

The NZ Data Roaming packs can be used on any network in New Zealand.

The monthly data allowance for the 3 NZ Data Roaming packs is only for use within New Zealand.

Yes, while travelling in New Zealand on any network, you will always receive the same rate.

If you go over your download limit, you'll only pay $2 per additional MB you use.

Absolutely. Staying on top of your usage is easy with My 3 on your mobile. Note: It can take up to 3 days for your usage to be updated.

Yes, you can start using your NZ Data Roaming pack as soon as you receive your SMS confirmation.

Your monthly access fee and the included data allowance will be pro rated until your first billing cycle. For example, if you activate the $25 NZ Data Roaming pack with 100MB half way through your billing cycle, you will be charged $12.50 for 50MB until your next billing cycle.

Yes. If you think another pack would be more suitable, you can move to another pack. You will be liable to pay your monthly access fee for the existing 3 New Zealand Data Roaming pack until the end of the month in which the change occurs. Your included data allowance for that month will be available until the end of the month in which the change occurs. Your monthly access fee and included data allowance for the new pack will be pro rated according to the days left in that month on sign up.

Yes. NZ Data Roaming packs are recurring. So to avoid being charged for the months you don't need the pack, just call us on 133 320 to cancel it.

Yes. If you cancel your 3 NZ Data Roaming pack part way through a billing month, your monthly access fee will be charged until the end of the month in which the 3 NZ Data Roaming pack is cancelled. Your included data allowance for that month will be available until the end of the month in which the 3 NZ Data Roaming pack is cancelled. You will also be required to pay any additional or excluded call, data or service costs which you have incurred during the days the plan was active in that month.

Yes. If you think you might be a very light data user overseas (less than 5MB per month) then our standard rate of 1c per KB (with a minimum of 10KB per session) may turn out to be more cost effective.