It's now been over two years since we brought 3 and Vodafone together.
We wanted to give all our 3 customers an update on what this means for you.
You'll now see the distinctive red Vodafone logo along with the 3 logo, in places such as this website, when you recharge and on your monthly bill. It's all part of moving to one brand.
Don't worry, as a customer on our 3 network for now nothing changes for you. Everything you're used to on 3, including your 3 plan value and access to services such as My 3 and Planet 3, are staying the same. So there's nothing you need to do.
We're confident you'll be happy with our new network, so now we guarantee it.
Upgrade on a new Postpaid Mobile or Mobile Broadband Modem service and if you're not happy with your network experience you can cancel your contract within the first 30 days. No cancellation fees, just pay for what you've used, until cancellation is finalised1.
We're investing $1 billion on rolling out a new Vodafone network to give you:
Than ever before from Vodafone. Find out more Vodafone.com.au/network
Nothing changes for you, you'll still be able to recharge your 3 Prepaid service as quickly and easily as ever – either online or on your mobile, or by calling 2224 (Voice) or 131 921 (Mobile Broadband). You can also pick up your 3 recharge voucher at more places including any Vodafone store, Vodafone dealer, or at any participating store nationally where you see a 3 or Vodafone logo.
Everyone on 3 gets a free talk 24/7 allowance to everyone else on 3 within Australia. If you're on our 3 Contract Cap $29 and above, you'll get unlimited standard national voice calls to Vodafone mobiles too. Excludes Apple® iPhone® Caps. To check what Cap you are on and which Cap is best for you, log on to My 3 at my.three.com.au.
With 3 and Vodafone closer than ever, you're now welcome in more places. There are over 550 Vodafone and 3 stores across the country where you can get help and support, and recharge your 3 Prepaid. To find a store near you, click here.
Remember you can also manage your account 24/7 with My 3 at my.three.com.au, or call our 3 Care team on 133 320.
To find out how you can make the move to Vodafone, please click here.
Terms and conditions
1. This offer may be withdrawn at any time. Available to approved customers. Excludes separate Mobile Payment Plans. You must return your device(s), original packaging and equipment to a Vodafone retail store (not Dealer) within 10 business days of making a claim (proof of purchase must be provided & device(s) must be in re-saleable condition). Minimum monthly spend (comprising monthly access fees for plan and device fees for device purchased through plan) & any insurance will be pro rated up to the date cancellation takes effect. Contracts provisioned with a non-Vodafone supplied device are not eligible. Max one mobile claim per person per year. See www.vodafone.com.au/network/guarantee for details.
