Handset repair form
For customers who need their handset repaired but cannot get to a store, please download this form and take it along with your handset to the service center.
> Download
Direct debit form
To pay your bills by Direct Debit^ from your nominated financial institution you will need to:
^ Credit/debit cards are subject to a surcharge fee of 1% (plus GST) for Visa, Mastercard & Diners and 2.15% (plus GST) for Amex of the total transaction amount . This will appear on your next bill.
Undo an unauthorised Number Port
Need to manage a reversal of unauthorised port? Download the MNP Reversal Authorisation Form
To request a port reversal where a number is considered to be incorrectly ported out of 3. We will contact you within 2 working days with the status of your request.
> Download and fax to 1300 762 030
Prepaid
For 3 Prepaid porting please visit your nearest 3 Store for more details.
For prepaid accounts we require the D.O.B of the person who registered the account.
Need to activate your Prepaid Account?
Financial Hardship
If you are currently experiencing financial hardship, click here for more information
