Handset repair form
For customers who need their handset repaired but cannot get to a store, please download this form and take it along with your handset to the service center.
Direct debit form
To pay your bills by Direct Debit^ from your nominated financial institution you will need to:
^ Credit/debit cards are subject to a surcharge fee of 1% (plus GST) for Visa, Mastercard & Diners and 2.15% (plus GST) for Amex of the total transaction amount . This will appear on your next bill.
Undo an unauthorised Number Port
Need to manage a reversal of unauthorised port? Download the MNP Reversal Authorisation Form
To request a port reversal where a number is considered to be incorrectly ported out of 3. We will contact you within 2 working days with the status of your request.
> Download and fax to 1300 762 030
For 3 Prepaid porting please visit your nearest 3 Store for more details.
For prepaid accounts we require the D.O.B of the person who registered the account.
Need to activate your Prepaid Account?