Common Questions

  • How do I change my address details?

    To change your address, contact information and other details, please visit the My3 homepage

  • How do I set up direct debit?

  • How do I receive my 3 Bill through the mail?

    To receive your 3 bill through email, please fill out the form here

  • How do I activate International Roaming or Premium Calls ?

    If you are a consumer customer - you must have paid (at least) three invoices with no payment rejections or overdue amounts, AND have direct debit set up.

    If you are a business customer - You must not have had been suspended for non payment in the last 6 months. You must not have had a payment rejected in the last 6 months.

    Please note - to ensure you have international roaming activated in time, please call 3 Care before your travels.
    Please call 3 Care on 13 33 20 for further assistance.